1) What is your warranty?
The short version is:
- 90 day satisfaction warranty on the Rx, frame and lenses
Exception: Davis Vision: 30 days
- 1 year warranty on frames for defects in workmanship and materials
- 1 year / 1 one time scratch warranty on scratch coatings and most anti-reflective coatings
- 2 year / unlimited replacement scratch warranty on “D” level anti-reflective coatings
Exception: Davis Vision & Spectera: 1 year / 1 time on all anti-reflective coatings.
Warranties start from the date of completion (not pickup) so it's important that you pick up your eyewear in a timely manger.
2) Do you sell a frame warranty?
No. We offer a free one year warranty on defects in workmanship. Some chains sell a warranty that covers all types of damage. They charge and up front fee and a deductible fee. Those don't cover frame loss either. Instead, we offer substantial discounts on replacement frames.
3) Can I reuse my existing frame?
Yes, if it is in great shape. It's pretty rare that we have issues with brand new frames, but the same can't be said for used eyewear. Metal is fatigued, so it can break with even a minor adjustment. Acetate frames (plastic) get brittle, lose their shape and can become difficult keep on your nose.
You will be asked to sign a waiver releasing us from liability for breakage. We offer a 50% off any in stock frame in the event of breakage.
4) What types of repairs do you do?
We do advanced solder repairs, spring hinge repairs and of course all the regular repairs and adjustments that you'd expect. Our repair list is covered here.
5) Do you reward reviews and referrals?
We do reward referrals of friends and relatives. Sorry, but immediate family members are excluded (Sorry, referring your significant other or children doesn't qualify). You will be notified via email of your reward and a note will be added on your account so for the next time you are in.
We do not have a reward program for online reviews. We appreciate the positive reviews, but prefer that you email us if we did not meet your expectations. You can find our contact info on the contact us page.
6) What is your refund policy?
Prescription lenses are a custom order and once "in process" cannot be re-used for anyone else.
That said, we offer full credit towards another purchase. The difference for upgrades in lens design, material or add-ons will be charged appropriately. There is no refund for downgrades once the lens has been made.
Outright refunds are 100% of frames and 50% of the price of the lenses. If your purchase is covered by insurance your refund policy may be dictated by your insurer.
7) What is your missed appointment policy?
We ask that you give 24 hour notice for canceling or rescheduling an appointment. Less than a 24 hour notice is considered a missed appointment. Patients who miss an appointment are required to provide a deposit in order to schedule any future appointments.
We do our best to run on time. We reserve the right to reschedule or cancel patients who arrive late 10 minutes or more. If you are running late, please call our office as soon as possible.